Business Service Standards

Table of Contents

Emerging Technology, Northern Development Division, Northern Ontario Heritage Fund Corporation

Northern Development and Mines

Funding

  • Clients who submit applications will be sent an acknowledgement letter to advise of the eligibility of their project proposal within 11 business days of receipt.
  • Evaluation of project proposals (from receipt of complete information package including all supporting documentation) will occur within 30 business days.
  • Following Board of Directors meeting, approval/decline letter is sent to the applicant (when application considered) within 10 business days.
  • Legal Agreement developed and finalized with successful applicant once project is approved within 95 business days.
  • Process payment claim (from receipt of correct and complete information), and transfer funds to client within 45 business days.

Enterprises North Job Creation, Northern Development Division, Northern Ontario Heritage Fund Corporation

Northern Development and Mines

Funding

  • Clients who submit applications will be sent an acknowledgement letter to advise of the eligibility of their project proposal within 11 business days of receipt.
  • Evaluation of project proposals (from receipt of complete information package including all supporting documentation) will occur within 30 business days.
  • Following Board of Directors meeting, approval/decline letter is sent to the applicant (when application considered) within 10 business days.
  • Legal Agreement developed and finalized with successful applicant once project is approved within 95 business days.
  • Process payment claim (from receipt of correct and complete information), and transfer funds to client within 45 business days.

Infrastructure and Community Development, Northern Development Division, Northern Ontario Heritage Fund Corporation

Northern Development and Mines

Funding

  • Clients who submit applications will be sent an acknowledgement letter to advise of the eligibility of their project proposal within 11 business days of receipt.
  • Evaluation of project proposals (from receipt of complete information package including all supporting documentation) will occur within 30 business days.
  • Following Board of Directors meeting, approval/decline letter is sent to the applicant (when application considered) within 10 business days.
  • Legal Agreement developed and finalized with successful applicant once project is approved within 95 business days.
  • Process payment claim (from receipt of correct and complete information) and transfer funds to client within 45 business days.

Mineral Development Program, Mines and Minerals Division - Mineral Development and Lands Branch (MDLB)

Northern Development and Mines

Permits and Licences

  • We will acknowledge receipt of applications and whether applications for Notice of Project Status for advanced exploration or mine development are complete within 5 business days.
  • Proponents will be advised within 45 calendar days (legislated) of receipt of Notice of Project Status for advanced exploration or mine development or if public notice is required.
  • We will acknowledge receipt of complete certified closure plans for advanced exploration or mine production within 5 business days.
  • Proponent will be advised within 45 calendar days (legislated) of filing a certified closure plan for advanced exploration or mine production if all requirements are not addressed and return closure plan, or acknowledge closure plan is filed.
  • Proponent will receive written notice of intention to issue Director’s order regarding rehabilitation measure at least 15 calendar days (legislated) in advance.

Mining Lands Program, Mines and Minerals Division - Mineral Development and Lands Branch (MDLB)

Northern Development and Mines

Permits and Licences

  • Prospectors will be notified at least 60 days [legislated] in advance of the expiration of their licence.
  • We will acknowledge the receipt of the Assessment Report within 1 business day.
  • Assessment Reports will be reviewed and a communication regarding issues will be provided within 90 days [legislated] of filing; otherwise the report and assessment is deemed approved.
  • Mining claims will be re-opened to staking within 1 day [legislated] after posting of notice.
  • Holders of licence of occupation will be notified at least 30 days [legislated] in advance before revoking a licence of occupation.

Northern Community Investment Readiness Program, Northern Development Division, Regional Economic Development Branch

Northern Development and Mines

Funding

  • We will acknowledge receipt of applications and whether applications are complete within 5 business days.
  • We will evaluate complete applications and notify applicants of the decision within 27 business days from the submission of your complete application.

Northern Energy Program, Northern Development Division, Northern Ontario Heritage Fund Corporation

Northern Development and Mines

Funding

  • Clients who submit applications will be sent an acknowledgement letter to advise of the eligibility of their project proposal within 11 business days of receipt.
  • Evaluation of project proposals (from receipt of complete information package including all supporting documentation) will occur within 30 business days.
  • Following Board of Directors meeting, approval/decline letter is sent to the applicant (when application considered) within 10 business days.
  • Legal Agreement developed and finalized with successful applicant once project is approved within 95 business days.
  • Process payment claim (from receipt of correct and complete information), and transfer funds to client within 45 business days.

Northern Ontario Entrepreneur Program (NOEP), Northern Development Division, Northern Ontario Heritage Fund Corporation

Northern Development and Mines

Funding

  • Clients who submit applications will be sent an acknowledgement letter to advise of the eligibility of their project proposal within 11 business days of receipt.
  • Evaluation of project proposals (from receipt of complete information package including all supporting documentation) will occur within 30 business days.
  • Following Board of Directors meetings, the approval/decline letter will be sent to the applicant (when application considered) within 10 business days.
  • Legal Agreement developed and finalized with successful applicant once project is approved within 95 business days.
  • Process payment claim (from receipt of correct and complete information), and transfer funds to client within 45 business days.

Summer Jobs Service (SJS), Northern Development Division, Regional Economic Development Branch

Northern Development and Mines

Funding

  • Upon receiving an electronic application, MNDMF will acknowledge receipt of applications and confirm that they are complete within 5 business days.
  • A funding decision in writing will be sent within 45 business days of the annual application close deadline of April 30th.
  • Upon receipt of a mailed/faxed application, MNDMF will acknowledge receipt of applications, confirm that they are complete and provide a funding decision within 45 business days of the annual application close deadline of April 30th.

The Ontario Geological Survey (OGS), Mines and Minerals Division

Northern Development and Mines

Information

  • The Geoscience Laboratories and client will agree upon turnaround times based on specific client requirements and priorities, and GeoLabs capabilities.
  • The Geoscience Laboratories will meet or exceed ISO standards.
  • Client requests for paper or physical digital media will be fulfilled within 5 business days.
  • The OGS will provide marketing material to qualified investors within 5 business days of receiving a request.
  • OGS geoscience digital holdings will be available, free of charge, 24/7.

Young Entrepreneur, Northern Development Division, Northern Ontario Heritage Fund Corporation

Northern Development and Mines

Funding

  • Clients who submit applications will be sent an acknowledgement letter to advise of the eligibility of their project proposal within 11 business days of receipt.
  • Evaluation of project proposals (from receipt of complete information package including all supporting documentation) will occur within 30 business days.
  • Following Board of Directors meeting, approval/decline letter is sent to the applicant (when application considered) within 10 business days.
  • Legal Agreement developed and finalized with successful applicant once project is approved within 95 business days.
  • Process payment claim (from receipt of correct and complete information), and transfer funds to client within 45 business days.

Youth Internship and Co-op (YCIP), Northern Development Division, Northern Ontario Heritage Fund Corporation

Northern Development and Mines

Funding

  • Clients who submit applications will be sent an acknowledgement letter to advise of the eligibility of their project proposal within 11 business days.
  • Evaluation of complete applications and report prepared for consideration by the Board within 7 business days.
  • Following Board of Directors meeting, approval/decline letter is sent to the applicant (when application considered) within 10 business days.
  • Legal Agreement developed and finalized with successful applicant once project is approved within 50 business days.
  • Process payment claim (from receipt of correct and complete information), and transfer funds to client within 45 business days.